Terms & Conditions

1. Introduction
Welcome to Soefreight! By accessing our website and using our services, you agree to these terms and conditions. This agreement outlines the rules and regulations for using Soefreight’s logistics services in Thailand.

2. Definitions
In these Terms:

• “We,” “Us,” “Our” refer to Soefreight.
• “Client,” “You,” “Your” refer to any individual or company utilizing our services.
• “Services” refers to the logistics, warehousing, and freight services provided by Soefreight.

3. Services
Soefreight offers logistics, transport, and freight forwarding services both domestically and internationally. All services are subject to availability and can vary depending on factors such as geographic location, type of cargo, and service options chosen.

4. Booking and Acceptance of Services
Bookings for Soefreight services can be made through our website, email, or by contacting our customer service. Once your booking is confirmed, it will be subject to these Terms and Conditions. Any changes to the booking must be communicated immediately, and we reserve the right to modify or reject bookings due to unforeseen circumstances.

5. Pricing and Payments
All pricing is determined based on the type of service, cargo dimensions, weight, destination, and delivery schedule. Payment terms will be specified in the service agreement or invoice. Full payment must be made prior to the commencement of services unless otherwise agreed upon. Soefreight reserves the right to charge interest on late payments and may withhold services until payment is received in full.

6. Cancellations and Modifications
Cancellation of booked services must be made in writing. Depending on the timing of cancellation, a cancellation fee may be applied. Modifications to the service request, such as changes in destination or cargo specifications, must be communicated as early as possible and may incur additional fees.

7. Shipping and Delivery Terms
Soefreight ensures safe and timely delivery of your goods. However, shipping times are estimates and are subject to factors such as weather, customs delays, and carrier schedules. We will notify clients of any delays as soon as they occur. Clients are responsible for providing accurate shipping information, and any errors may result in delays or additional charges.

8. Customs Clearance and Documentation
For international shipments, Soefreight manages customs clearance and ensures that all necessary documentation is filed. Clients must provide accurate and complete information regarding their shipments, including any required export or import licenses. Soefreight will not be liable for delays or penalties resulting from incorrect or incomplete documentation.

9. Liability and Insurance
Soefreight carries standard liability for loss or damage to goods while in transit. However, liability is limited to a maximum amount as stated in our service agreement. Clients are encouraged to purchase additional insurance for high-value items. Soefreight will not be responsible for loss or damage due to natural disasters, customs detentions, or any event beyond our control.

10. Dangerous Goods and Prohibited Items
Clients must disclose if their shipment includes any dangerous or hazardous goods. Soefreight reserves the right to refuse such shipments if they do not comply with safety regulations or industry standards. Prohibited items, such as illegal goods or items restricted by local or international law, will not be accepted for transport.

11. Confidentiality and Data Protection
Soefreight is committed to protecting your personal information. Any data provided to us will be used solely for the purpose of fulfilling our services and will not be shared with third parties, except as required for customs or legal compliance. By using our services, you agree to the collection and use of your data in accordance with our Privacy Policy.

12. Limitation of Liability
Soefreight’s liability for any claim arising out of or in connection with our services will not exceed the amount paid for the specific shipment in question. Soefreight will not be liable for indirect or consequential damages, such as loss of profits or business interruption, even if we have been advised of such possibilities.

13. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Thailand. Any disputes arising from this agreement will be resolved in the courts of Thailand.

14. Amendments
Soefreight reserves the right to amend these Terms & Conditions at any time. Clients will be notified of any significant changes, and continued use of our services following such amendments constitutes acceptance of the updated Terms.

15. Contact Information
For questions or concerns regarding these Terms, please contact us:

• Email: soe@soefreight.com
• Phone: +66873116635